Transforming the Waiting Room

Michael Lied

The thought process is sound. The research is credible. But moving the large healthcare machine is a difficult task. It is hard to look beyond the waiting room chair and leftover space. It is hard to invest in spaces that don’t provide revenue. The exam space is essential, the healthcare team and their work areas cannot be eliminated. Those spaces are the core, the reason for the Ambulatory Care Center is there, and the waiting room is what is leftover. When we look at what we know, we can create a waiting space that becomes a Healthcare System Branding Opportunity. We can create a functional waiting room that is more than just waiting in that waiting room chair. We can address the needs, demands, and desires of our healthcare patient while giving them a pleasant healthcare experience that starts in the waiting room